Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns or exchanges for food items. If your order arrives damaged or incorrect, please contact our team within 48 hours for a resolution.
1
Inspect Your Delivery
Upon arrival, immediately check your chocolate for any signs of heat damage or shipping-related breakage.
2
Document the Issue
Take clear photographs of the damaged product and the original shipping packaging to help us process your claim.
3
Contact Customer Support
Email our team at [email protected] with your order number and the photos within 2 days of delivery.
4
Refund or Replacement
Once your claim is validated, we will issue a store credit, refund, or ship a fresh replacement at no additional cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing