Frequently Asked Questions
Everything you need to know about our handcrafted chocolates and shipping.
How do you ensure the chocolate doesn't melt during shipping?
We take temperature control seriously. All orders are shipped in insulated packaging with cold packs during warmer months or when shipping to hot climates to ensure your chocolates arrive in perfect condition.
What is the shelf life of your hand-painted bonbons?
Our bonbons are made with fresh ingredients and no preservatives. For the best flavor and texture, we recommend enjoying them within 2 to 3 weeks of purchase.
Do you offer vegan or dairy-free options?
Yes, we offer a selection of dark chocolate bars and specific vegan-friendly confections. Please check the product descriptions for specific dietary and allergen information.
Can I include a gift message with my order?
Absolutely! You can add a personalized gift message during the checkout process, which we will print on a card and include inside your package.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact our customer service within 24 hours of delivery.
Do you ship internationally?
Currently, we only ship within the United States to ensure our chocolates maintain their freshness and quality during the transit period.